Refund policy
What is your return window?
We accept returns within 30 days of purchase with proof of purchase, such as your order number or packing slip.
Returns are accepted only for items purchased directly from InspiredGenerations.com. We’re unable to accept returns for items purchased from independent retailers or other third-party sellers.
Who pays for return shipping?
For undamaged items, customers are responsible for return shipping costs.
Can I return a gift?
Yes. If you received a gift purchased from InspiredGenerations.com, we’re happy to offer store credit (excluding shipping costs).
Please include the gift giver’s name, order number, and address with your return to help us process it smoothly.
What are the conditions for a return?
To be eligible for a return:
- Items must be unused
- All original components and packaging must be included
- Items damaged due to normal wear and tear are not eligible for return
What if my item arrived damaged, defective, or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include photos of the issue.
Depending on the situation, we may ask that the item be:
- Returned to us at no cost, or
- Safely discarded
Our team will guide you through the next steps to make things right.
What items are not eligible for return?
The following items are not eligible for return:
- Sale items
- Special order items
How are refunds issued?
Refunds are issued to the original form of payment or as store credit, depending on return eligibility and your preference.
Need help?
If you have questions or need assistance, please reach out to us at
support@inspiredgenerations.com